Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction

Honchpro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.

This policy applies to all visitors and users of our website located at the domain where this policy is published.

2. Data Controller Information

Company Name: Honchpro
Address: Dongguan, Guangdong Province, China
General Contact: yvonnehonchpro@gmail.com, elainehonchpro@gmail.com
Phone: +86 181 2287 3031

3. Personal Data We Collect

3.1 Information You Provide Directly

When you submit an inquiry through our contact form, we collect:

• Name: Used for personalized communication and addressing you in correspondence.
  Legal Basis: Legitimate Interest (improving user experience) and Performance of Contract (processing your inquiry).
• Email Address: Used to respond to your inquiry and send requested information.
  Legal Basis: Performance of Contract (responding to inquiries) and Consent (for marketing communications if separately obtained).
• Phone Number: Used for direct communication regarding your inquiry and order coordination.
  Legal Basis: Performance of Contract and Legitimate Interest (business communication).
• Company Name: Used to understand your business context and provide tailored solutions.
  Legal Basis: Legitimate Interest (business relationship management).
• Product Interest: Used to understand your needs and provide relevant product information.
  Legal Basis: Legitimate Interest (providing relevant services).
• Message Content: Used to understand your specific requirements and respond appropriately.
  Legal Basis: Performance of Contract (processing your specific request).

3.2 Information Collected Automatically

When you visit our website, we automatically collect:

• IP Address: Used for security monitoring, fraud prevention, and general geographic traffic analysis.
  Legal Basis: Legitimate Interest (maintaining network security and preventing abuse).
• Browser Information (User-Agent): Used to optimize website display across different browsers and devices.
  Legal Basis: Legitimate Interest (improving website functionality).
• Device Information: Used to ensure responsive design and optimal user experience.
  Legal Basis: Legitimate Interest (technical optimization).
• Page Visit Data: Used to understand user behavior and improve website content.
  Legal Basis: Consent (via cookie banner for analytics).

4. How We Use Your Personal Data

We use your personal information for the following purposes:

• To respond to your inquiries and provide requested information
• To process and fulfill your orders or service requests
• To improve our website functionality and user experience
• To analyze website traffic and user behavior (with consent)
• To communicate with you about our products and services
• To prevent fraud and maintain website security
• To comply with legal obligations

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Our cookie consent banner allows you to control which types of cookies you accept.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the website to function properly. These include cookies for language preferences and cookie consent status. These cannot be disabled.
• Analytics & Performance Cookies: Used to understand how visitors interact with our website by collecting and reporting information anonymously. These are only loaded with your explicit consent.
• Marketing Cookies: Used to track visitors across websites and display relevant advertisements. These are only loaded with your explicit consent.

6. Third-Party Data Sharing

We may share your personal data with the following third-party service providers:

Tracking and Analytics Services

• Service Provider: Conversion tracking service (pixeltrack-worker.laifa.xin)
  Data Shared: Email, phone, name, message, company name, product interest
  Purpose: To track form submissions and measure marketing effectiveness
  Server Location: As determined by the service provider

We only share personal data with third parties when necessary to provide our services or as required by law. All third-party service providers are contractually required to maintain appropriate security measures and use your data only for specified purposes.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• European Commission-approved Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant data protection authorities
• Other legally recognized transfer mechanisms

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Form Data: We retain inquiry data for 24 months from the date of last interaction or until you request deletion, whichever comes first.
• Server Logs & Security Data: We retain technical logs for 90 days for security auditing purposes.
• Cookie Consent Records: We retain consent records for 180 days or until you change your preferences.

9. Your Rights (GDPR & Global Standards)

You have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data under certain circumstances.
• Right to Restriction: You can request that we limit the processing of your data.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

How to Exercise Your Rights: To exercise any of these rights, please contact us at yvonnehonchpro@gmail.com or elainehonchpro@gmail.com. We will respond to your request within 30 days.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request deletion of your personal information.
• Right to Opt-Out: You have the right to opt-out of the "sale" or "sharing" of your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Do We "Sell" or "Share" Personal Information? We may "share" personal information for cross-context behavioral advertising purposes through the use of tracking pixels and analytics tools. You can opt-out of this sharing by managing your cookie preferences through our cookie consent banner or by contacting us directly.

11. Children's Privacy

Our services are explicitly not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

12. Data Security

We implement industry-standard security measures to protect your personal data:

• SSL/TLS encryption for all data transmission
• Secure, access-restricted servers for data storage
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures for data breaches

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: yvonnehonchpro@gmail.com, elainehonchpro@gmail.com
Phone: +86 181 2287 3031
Address: Dongguan, Guangdong Province, China

15. Supervisory Authority

If you are located in the European Economic Area (EEA), you have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal data violates applicable law.